Refund Policy

Thank you for choosing BuatMudah. We are committed to providing the best digital services for your needs. If you are not entirely satisfied with your purchase, we are here to help through the following refund policy.

1. General Terms

This policy applies to all services and products purchased through our official website at https://lp.buatmudah.com. By performing a transaction on our platform, you are deemed to have agreed to the terms outlined in this policy.

2. Refund Eligibility

You are entitled to request a refund if you meet one or more of the following criteria:

• Permanent technical issues within our system that render the service completely unusable.
• The service received does not match the product description provided at the time of purchase.
• Duplicate billing errors caused by the payment system.

3. Claim Period

Refund requests must be submitted no later than 7 calendar days after the transaction date. Requests submitted after this period will not be processed.

4. Non-Refundable Items

The following items are non-refundable due to third-party costs or their instantaneous nature:

• Domain Registration Fees: Once a domain name is registered with the registrar, the fee cannot be recovered.
• Completed Services: For any customization or design work that has been approved and finalized.
• Promotions/Discounts: Products purchased during special promotional periods or using specific coupon codes (unless stated otherwise in the promotion terms).

5. Refund Process

To request a refund, please follow these steps:

1. Send an email to dibuatmudahaja@gmail.com with the subject: [REFUND] - [Invoice/Order Number].
2. Include the reason for the refund and supporting evidence (e.g., error screenshots).
3. Our team will review your request within 3-5 business days.
4. Upon approval, the funds will be returned via the original payment method or bank transfer within 7-14 business days (depending on your bank/payment provider's policy).

6. Administrative Fees

Please note that the refund amount may be subject to deductions for bank administrative fees or service fees charged by the Payment Gateway used during the initial transaction.

7. Policy Changes

BuatMudah reserves the right to modify or update this refund policy at any time without prior notice to comply with legal requirements or changes in our services.